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Claims Service
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Claims Service is the only tangible result of being insured, and it is our mission to be your most helpful business partner whenever there is a misfortune to your Company or yourself. In order to achieve such a goal, we have set out the objectives of SPECIAL Claims Service as below:

Quick handling, timeliness inquiries and speedy settlements
Intelligible, comprehensive and concise questions, advices, considerations and conclusions
Network with top-class loss adjusters, lawyers and other experts for best quality services
Understanding the need of customers with care, be considerate and helpful
Using new ideas, concepts and updated methodologies, leader in claims handling fashion
Cutting edge technology in Claims IT System with high flexibility to meet customers' needs
Truth and faithfully handling with our valued customers

Moreover, we are providing series of Value-Added Services such as:

With our strong team of claims staff and service providers, a specialized claims service program that fits you on claims handling and settlement can be arranged.

We understand that you or your staff may not be familiar with insurance claims handling. Hence, we organize series of seminars for your better understanding of insurance and claims affairs, e.g.

  • Orientation seminar for new customers
  • Claims handling seminar for the staff in charge of insurance affairs
  • Specialized training seminar to enhance the knowledge of the daily operations relating to insurance claims, e.g. Public Liability, Marine Cargo, etc

You may save your time in dealing with the Compensation and Benefits (C&B) for your staff because we can provide you with specially designed analysis and consumption report on your demand.

With our advancement in Claims IT System and flexible scope of claims services, we are committed to provide you with the best quality service at all times, not only when there is a claim.