Claim is the only tangible result of being insured, and it is our mission to be your most helpful business partner whenever there is misfortune to your Company or yourself. In order to achieve such a goal, we have set out the objectives of SPECIAL Claim Services as below:
Speed ----------- Quick handling, timeliness inquiries and speedy settlement
Professional -- Intelligible, comprehensive and concise questions, advices, considerations and conclusions
Expert ----------- Network with top-class loss adjusters, lawyers and other experts for best quality services
Care ------------- Understanding the need of customer with care, be considerate and helpful
Innovative ----- Using new ideas, concepts and updated methodologies, leader in Claims Handling fashion
Advance -------- Cutting edge technology in Claims IT System with high flexibility to meet customer’s needs
Loyal ------------ Truth and faithfully handling with our valued customers
Moreover, we are providing series of Valued-Add Services such as
 
Tailor-made program
  By our strong team of claim staff and service providers, a specially arranged claim service program that fit your particular requirement on claim handling and settlement can be arranged.
Seminar
  We understand that you or your staff may not be familiar with insurance claim handling. Hence, we organized series of seminar for your better understanding of insurance and claim affairs, e.g.
  Orientation seminar for new clients
    Claim handling seminar for the staff in charge of insurance affairs
    Specialized training seminar to enhance the knowledge of insurance claim related daily operations, e.g. Public Liability, Marine Cargo, etc.
Analysis Report
  You may save your time in dealing with the Compensation and Benefits (C&B) of your staff because we may provide with you specially designed analysis and consumption report at your demand.

With our advancement in Claims IT System and flexible scope of claim services, we are committed to provide with you the best quality service all the times, not only when there is a claim.

Download Claim Forms

 

The Tokio Marine and Fire Insurance Co. (HK) Ltd.
27th Floor, United Centre, 95 Queensway, Hong Kong

Phone: (852) 2529-4401
Facsimile: (852) 2529-2509

Copyright © 2006 The Tokio Marine and Fire Insurance Co. (HK) Ltd.
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